Sale of HSBC Retail Banking in France: Evolution of our services for corporate clients
In October, we informed you that the sale of HSBC Continental Europe’s retail banking business in France would take effect on 1 January 2024.
In France, HSBC Continental Europe is focusing on its corporate, investment banking and markets activities, complemented by a targeted offering in European private banking, insurance, and asset management.
The services we provide remain unchanged, except for our branch services that will gradually become unavailable as from 18 December 2023. If you are using our products and services in our French retail branches, please be aware of the changes listed in the below table ‘Branch services permanently discontinued’.
In addition, due to technical constraints related to the transfer, some services will be temporarily suspended at the end of the year. You can find the list of impacted services in the table ‘Temporary service interruption’ so that you can anticipate and manage your operations efficiently. We apologise for any inconvenience the temporary interruption of our services may cause.
Your Relationship Manager remains at your disposal should you have any questions and is fully committed to providing support.
Branch services permanently discontinued
Arrêts définitifs des services en agence | End of service date (Paris time) | |
|---|
Express Deposit Card and use of multi-function ATM for cheque and cash deposit services | Gradually discontinued from
18 December 2023
| |
Cheque Deposit in branch or sent to a branch
Cash Deposit in branch
| | |
| | |
Cash withdrawal in branch | Gradually discontinued from
18 December 2023
| |
Cheque book order to be delivered to the branch | | To be sent via registered mail (free of charge). |
Cheque book collection in the branch | | |
| | |
Access to your HSBC retail banking accounts through Elys PC | | Log in directly on the CCF bank website from the beginning of January 2024 using the access details sent to you in December 2023. |
Temporary service interruption
Arrêts définitifs des services en agence | Service interruption date (Paris time) | Estimated time for resuming service (Paris time) |
|---|
| 29 December 2023 at 19:00 | |
Blocking a business card via Elys PC (blocking still possible via 08.10.83.84.85* or via your Relationship Manager) | 29 December 2023 at 19:00 | |
Management of your business card (PIN reissue, card limit modification) | 27 December 2023 at 19:00 | |
| 27 December 2023 at 17:00
| |
Unexecuted stock market pre-order | Cancellation on
27 December 2023 at 19:00
| New order to be made as from 2 January 2024 at 9:00 |
*Available 24 hours a day, 7 days a week. Service costs 0.05€/min + call charges.
